My Account
I am being asked to activate my account / re-register?
I am being asked to activate my account / re-register?
We moved to a new website, which means a better experience for you. It also means you’ll need to activate your new Naturalscents Natural Wellness account, as your old account won’t work on our new site.
From email just click the 'Activate my account' button to set your new password.
From the Log in page select 'Create Account' and use the same email address to re-register.
If you require any additional assistance please contact our Customer Experience team and they would be happy to help. You can reach them by phone at 1 (877) ASK-Naturalscents (1-877-275-7253) or Contact Us
Can I collect Healthy Rewards points when shopping online?
Can I collect Healthy Rewards points when shopping online?
Absolutely! When you register for an account on naturalscents.co, please be sure to use the same email address and phone number that you provided us in-store to collect Healthy Rewards points. Click here to create your online account
I already have an account in-store. Do I need to register again?
I already have an account in-store. Do I need to register again?
Yes, please register for an online account at naturalscents.co. Click here to create your online account. Please be sure to use the same email address and phone number that you provided us in-store, and your online account will be merged with your existing in-store account.
How do I check my Healthy Rewards points balance on naturalscents.co?
How do I check my Healthy Rewards points balance on naturalscents.co?
Learning your points balance is as easy as contacting our Customer Experience team at 1 (877) ASK-Naturalscents (1-877-275-7253)or Contact Us. Our store teams are also able to support you by checking your Healthy Rewards points balance. Currently, your Healthy Rewards points balance is not available online.
How do I use an active promo code?
How do I use an active promo code?
If you have a promotion code, you’re welcome to apply this to your online order. To use an active Promotion Code, add items to your online shopping cart, then proceed to Checkout. Under “Discount Code”, enter your code, then click “Apply”. Promotion Codes are case sensitive. Be sure you enter the code exactly as it appears.
Note: Promotion codes only apply to regular full-priced items. They will not discount limited-edition collaborations, gift cards or sale items, and cannot be combined with other codes or offers.
How do I change or cancel my order?
How do I change or cancel my order?
Once an order is placed, it is on its way right away! Unfortunately, changes to orders are not possible after they’ve been placed. If you would like to return or exchange any part of your order, please contact our Customer Experience team and they would be happy to help. You can reach them by phone at 1 (877) ASK-Naturalscents (450-448-1110) or Contact Us
Returns & Exchanges
What is your return policy?
What is your return policy?
If your purchase was made in-store, a refund can be issued in the form of store credit via an e-gift card. Simply contact our Customer Experience team by phone at 1 (877) ASK-Naturalscents (450-448-1110) or Contact Us.
If your purchase was made online, we can offer a refund onto your original method of payment or store credit via an e-gift card. Please know that our e-gift cards can be used both online and in store. Simply contact our Customer Experience team by phone at 1 (877) ASK-Naturalscents (450-448-1110) or Contact Us.
For International orders outside of Canada or USA we do not accept returns or exchanges.
Can I return an online order in store?
Can I return an online order in store?
Yes, you can visit one of our naturalscents stores and receive a refund to your original method of payment or store credit via a physical gift card. Please bring your order confirmation email as a form of receipt.
Do you offer exchanges?
Do you offer exchanges?
Yes, please bring the product and the receipt to your local Naturalscents store for an exchange. If you do not live near a Naturalscents store, simply contact our Customer Experience team by phone at 1 (877) ASK-Naturalscents (450-448-1110) or Contact us, and they will provide you with a prepaid shipping label for your free return. Once the product has been received at our warehouse, we will issue you store credit onto an e-gift card.
Something was missing/damaged from my order?
Something was missing/damaged from my order?
Please contact our Customer Experience team by phone at 1 (877) ASK-Naturalscents (450-448-1110) or Contact Usfor assistance with missing or damaged items.
